With over 21 years experience in the insurance industry, Lisa has developed a comprehensive understanding of claims management, particularly in property and casualty. Her career began with adjusting claims, where she honed her analytical skills and attention to detail. This foundational role allowed her to grasp the intricacies of the claims process, ensuring that clients received fair and timely resolutions.

Throughout her career, she has taken on leadership roles that have enabled her to drive efficiency and enhance team performance. She successfully led a subrogation team, implemented strategies that improved recover rates and streamlined processes. Additionally, she also has experience managing a team of SharePoint developers and a communications team has equipped her with the ability to foster collaboration and innovation within diver groups, ensuring that projects and executed effectively.

Currently, as the Commercial Claims Manager at Dion Strategic, she leverages her industry knowledge and leadership skills to create a culture of efficiency and excellence. Her focus is on continuous improvement, utilizing data-driven insights to refine processes and enhance service delivery. She is committed to empowering her team and ensuring that we meet the evolving needs of our clients.